Read It Kid - Support

Welcome to Read It Kid Support! Thank you for using Read It Kid, the iOS app that helps children discover the joy of reading through interactive scanning technology with Little Steve as their guide!

Frequently Asked Questions

General Questions

Q: What age group is Read It Kid designed for?

A: Read It Kid is designed for young children who are learning to read, typically ages 4-8.

Q: Does the app require an internet connection?

A: Yes

Q: Is there a subscription fee?

A: Yes, There are two options Monthly and Yearly subscriptions. However, you can still use it for free!

Privacy & Safety

Q: Does the app collect or store any data from my child?

A: No. Read It Kid is designed with privacy as a priority. We do not collect, store, or transmit any personal data or scanned content.

Q: How does the content filtering work?

A: Our app includes an age-appropriate content filtering system that automatically detects and filters out inappropriate words or phrases that may appear in scanned text.

Q: Is there any way for my child to access external content or websites through the app?

A: No. Read It Kid is a closed environment with no web browser, external links, or social features.

Technical Support

Q: Which iOS devices are supported?

A: Read It Kid works on iPhone devices running iOS 15.0 or later.

Q: Why does the app need camera permissions?

A: Camera access is required for the core functionality of scanning and recognizing text.

Q: The text recognition isn't working well. What can I do?

A: For best results:

Ensure good lighting
Hold the device steady
Make sure the text is clearly visible and not too small
Clean your device's camera lens

Troubleshooting

Common Issues and Solutions

App crashes on startup

Restart your device
Ensure your iOS is updated to the latest version
Reinstall the app if the issue persists

Camera not working properly

Check if camera permissions are enabled for Read It Kid in your device settings
Restart the app
Ensure no other apps are currently using the camera

Text recognition is slow or inaccurate

Make sure you have good lighting
Hold the device steady
Use with printed text rather than handwritten text for best results
Position the text within the scanning frame
Make sure that your internet connection is stable

If you couldn't find answers to your questions above, please contact us using the form below or email us directly: